Refund policy
At Florielle, your satisfaction means everything to us. Because we work with fresh flowers, all sales are generally considered final. However, we understand that exceptions happen — and we're committed to making things right when they do.
When We Accept Returns or Issue Refunds
We will offer a replacement or full refund in the following cases:
- Your bouquet arrived visibly damaged or in poor condition
- The arrangement you received significantly differs from what you ordered
- Your flowers were delivered in an unacceptable state due to handling
How to Request a Refund or Replacement
To initiate a claim, please contact us within 24 hours of receiving your order. Send us a message with your order number and a photo of the bouquet so we can assess the situation and resolve it as quickly as possible.
What We Cannot Accept
As fresh flowers are perishable, we are unable to accept returns based on a change of mind or for flowers that have naturally wilted after the standard care period. We recommend following our flower care tips to get the most out of your bouquet.
We appreciate your understanding and are always here to help. 🌸
